Terms of Service

1. Detailed Description of Services & Billable Offerings

Zim Home Loans (Pty) Ltd operates a digital mortgage pre-qualification, verification, and bond origination platform connecting local and diaspora Zimbabwean applicants with South African residential property financing. We act as an independent mortgage origination facilitator and administrative intermediary and are not a registered commercial bank (we do not collect monthly mortgage loan repayments via card).

Payments received via our online checkout (Paystack) are strictly for the following administrative, verification, and advisory services:

• Statutory FICA, KYC & Credit Bureau Verification: Administrative processing of identity verification, AML compliance screening, and South African / cross-border credit bureau enquiries.
• Diaspora Foreign-Income Packaging & Affordability Certification: Auditing, currency-benchmarking, and certifying international payslips, tax records, and multi-currency bank statements for South African commercial bank underwriting and SARB Exchange Control compliance.
• Property Valuation & Deal Structuring Advisory: Pre-purchase property valuation coordination and bespoke home loan structuring consultations.

Final mortgage loan approvals, interest rates, and loan-to-value (LTV) terms are subject to formal credit underwriting by partnering registered South African credit providers under the National Credit Act No. 34 of 2005 (NCA).

2. Service Delivery & Fulfilment Policy

Subject to availability and receipt of payment (where an administrative or verification fee is applicable), digital service requests are processed immediately:

• Instant Confirmation: Upon payment or application submission, an automated electronic receipt and application reference number are delivered immediately via email.
• Verification & Assessment Fulfilment: Identity verification (FICA), credit bureau checks, and foreign income affordability assessments are initiated within 24 to 48 business hours of receiving complete supporting documentation.
• Origination Packaging: Verified bond applications are submitted electronically to partner South African financial institutions, with milestone updates communicated via email and the applicant portal.

3. Pricing, Transaction Currency & Merchant Outlet Country

All fees, calculators, and transaction amounts displayed on this platform are quoted and processed exclusively in South African Rand (ZAR / R). The merchant outlet country at the time of presenting payment options to the cardholder is the Republic of South Africa. Any applicable administrative or verification fee is transparently disclosed in ZAR prior to checkout.

4. Payment Options & Card Acquiring Security

Payments may be made via Visa and Mastercard credit or debit cards, Instant EFT, or bank transfer. Card transactions are acquired for Zim Home Loans (Pty) Ltd via Paystack, an approved PCI-DSS Level 1 compliant payment gateway in South Africa. Paystack uses the strictest form of encryption (256-bit SSL / TLS 1.3 and 3D Secure authentication), and no raw credit/debit card details are stored on Zim Home Loans servers. Users may visit www.paystack.com to view their security certificate and policies.

5. User Responsibilities & Consent to Credit/FICA Checks

You warrant that all personal, employment, and financial documentation submitted is authentic, accurate, and complete. By submitting an application, you grant explicit consent for Zim Home Loans (Pty) Ltd to conduct identity verification (FICA) and credit profile enquiries through registered credit bureaus in South Africa in accordance with the NCA. Submission of fraudulent documentation will result in immediate rejection and reporting to the Southern African Fraud Prevention Service (SAFPS).

6. Refunds, Cancellations & Returns

The provision of services and processing of any administrative fees are governed by our Refund & Cancellation Policy, which complies with the Consumer Protection Act No. 68 of 2008 (CPA) and the Electronic Communications and Transactions Act No. 25 of 2002 (ECTA).

7. Intellectual Property & Limitation of Liability

All content, trademarks, logos, affordability calculators, and software on this website are the proprietary property of Zim Home Loans (Pty) Ltd. Zim Home Loans (Pty) Ltd shall not be held liable for any indirect, incidental, or consequential damages arising from lending decisions made by third-party banks or delays in Deeds Office bond registration outside our direct control.

8. Country of Domicile, Governing Law & Company Information

This website is governed by the laws of the Republic of South Africa, and Zim Home Loans (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, its registered physical address below: